One common question we receive is from customers who notice two charges on their bill. A supply and a delivery change.
They'll think..."Hey, I'm being double billed!"
Don't worry you aren't alone in this confusion. Between the tariffs, the fees, the different charges, and the way the bill is broken down you would think these bills were designed to be confusing.
Hopefully we can clear up some of this confusion.
Your energy bill is always the sum of two main components: supply and delivery charges.
The first portion is delivery. These charges come from your utility company. Utility companies like BGE, PEPCO, PPL, ComEd, PECO, Duquesne Light, West Penn Power, PSEG, Con Edison, and National Grid, and that's just to name a few. These utility companies own and maintain the wires, the poles, the pipes, they read your meters, provide emergency service and generate your bill. This portion is regulated. It is still a monopoly, so, you can't choose the utility company that services your address, it's predetermined by where you live.
Your utility company charges you to deliver your electricity or gas to your home using their wires or pipes.
The second portion is supply. This charge is strictly for the consumption of electricity or natural gas used during a certain period of time. It costs money to generate electricity and gas. You pay for what you use. For electricity it's per kWh. For gas it's per Therm. You use more..........you pay more. These charges come from your supplier, like us, Oasis Energy. Only this portion of your bill is deregulated. Meaning you have the option to choose which company you want to receive supply services from. It's a commodity, so, no one has better electricity or gas...it's all coming from the EXACT same place regardless of the supplier you choose.
If your bill suddenly went up...the first thing you want to do is check your consumption. Did you use a lot of electricity in the last month? Was it hot or cool and required a lot of energy to maintain a comfortable room temperature.
Next check your rate. Is your rate competitive? Are you on a fixed or variable rate? A variable rate may offer savings, but due to market factors or during times of high demand such as summer or winter the rates might go up. You may be better suited with a fixed rate.
If you have a question about your bill or about your service give us a call. Our customer service staff will be happy to answer any questions you may have and make sure you are on the right plan for you.
People often misunderstand their bill and think they are a victim of a scam. No matter what you always pay the supply and delivery charges.